FAQ: frequently asked questions

Allow about 3–13 business days in total: 2–5 business days for production and preparation, then 1–8 business days for delivery. These are non-binding estimates and may vary during busy periods. Details in Shipping & returns.

We deliver in France only. Shipping is a flat fee of €4.90, shown in the cart before payment.

A tracking number is emailed to you as soon as your order ships, where the carrier provides one. Your order has a number in the format SWF-XXXXXXXX: quote it for any question. If nothing has arrived once the estimated time has elapsed, contact us.

See the size guide: it gives, for each product, the real garment measurements taken flat (±2 cm tolerance): compare them with a garment that fits you well. Write to us with any sizing question. Colours shown on screen are indicative.

Yes. Payment is made on Stripe's secure page (bank cards, Apple Pay, Google Pay). The website never sees or stores your card numbers. Before paying, tick the box accepting the terms of sale, then click “Order and pay”: the order is binding once payment is completed and Stripe emails you a confirmation.

Once payment is made, the order is binding. Email us as soon as possible at swf.serviceclient@gmail.com, quoting your order number: we will see what is possible, with no guarantee if production has started. You can in any case use your right of withdrawal.

You have 14 days from receipt of the parcel, without giving a reason. Go to Withdraw: two clicks (“Withdraw here”, then “Confirm withdrawal”), no account needed, and you receive an acknowledgement by email with the date and time. You can also email swf.serviceclient@gmail.com or use the model form in the terms of sale. The return address is sent to you by email; return costs are at your charge, except for defective or non-conforming products.

Within 14 days of receipt of your withdrawal, using the same payment method, initial standard delivery costs included. The refund may be postponed until the items are received or until proof of dispatch is provided, whichever comes first. See Right of withdrawal.

Email us at swf.serviceclient@gmail.com with your order number and a photo of the defect. You benefit from the legal guarantee of conformity (2 years from delivery) and the guarantee against hidden defects: see the legal guarantees.

By email at swf.serviceclient@gmail.com or via the Contact page. We aim to reply within 48 business hours. Include your order number if your question concerns an order.

We use your data to process, make and ship your order, answer your messages and meet our legal obligations. We do not sell it and send no newsletters or marketing. You can exercise your rights (access, rectification, erasure…) by email. Everything is detailed in the privacy policy.

The website uses no audience-measurement or advertising cookies: only your cart is stored in your browser, for the shop to work. See the cookie policy.